FAQ

Where are you located?

Queensland’s beautiful Sunshine Coast.

Where do you go?

Anywhere you need Balloon Awesomeness, including regular interstate travel.

What are your rates?

Our rates are more than reasonable for the quality and professionalism of our services. We prefer to discuss your party/event with you via phone or e-mail, after which we provide a firm quotation based on hours required, number of people attending, location and the like.

Do you have a Blue Card and Public Liability Insurance?

Absolutely!

If you require copies of these prior to attendance, we fax or e-mail confirmation of validity

How soon do I need to book?

ASAP is best.

Even if you are months away from your event date, e-mail or call to ensure that if you do wish to proceed, we can ‘pencil it in’ for you.

How do I pay you?

Most bookings are usually 50% deposit and balance payable on the day of the event.

Some require payment in full prior but always call us to discuss.

What if I cancel?

A fee of 50% of the total booking value is payable if there is a cancellation less than 48 prior to the commencement time.

Less than 24 hours or on day of booking, will require payment in full.

However, We are most certainly not unreasonable and do understand that sometimes, unforeseen circumstances arise and we will always work with you to seek a solution.

(note: for Corporate and Regular Booking cancellation policy, e-mail/call Simon)

I’d like to read a referral or recommendation?

no problem at all, there are a few around the website already, however if you wish to receive some info or speak to someone who has booked us previously, simply e-mail or call us and we will provide you with some outstanding feedback. (from them, not me….  🙂 )